Automated Call Distribution (ACD) Services
Queue calls in the order they are received until the next available agent can answer
the call. Route inbound and outbound calls on predetermined criteria to streamline
customer and agent interaction. Spae International Communications goes far beyond
just call routing to manage multiple contact queues, route by skill and availability,
provide caller-specific information each time the call is transferred and manage
hold time.
• Prioritization queuing
• Customizable hold treatment
• Advanced call center options
• Priority based call distribution
• Web-based reports and real-time dashboards
• Configurable timeouts
• Whisper announcements
• Confirm announcement flag
• Routing Options