Interactive Voice Response (IVR) Services

Allows you to provide automated access to information and services your customers need. A well-designed IVR enables your callers to quickly get the results they require. It is a great way to reduce cost and improve customer satisfaction. Spae International Communications provides the ability to create the call flow best suited to your business with robust yet easy-to-use technology. Core features such as prompt playback, mending, touch-tone capture, delivery to an ACD, and transfers to external phone numbers, in addition to over a hundred other actions you are limited only by your imagination.

When you deploy an IVR, the impact will be felt throughout your business. From account inquiries to bill payment notifications to a business locator, a majority of customer calls can be handled through the IVR system to reduce the burden on agents, reserving their time for customers that have more detailed questions. Not only will you gain a competitive advantage, but your business will also be providing fast, accurate responses to customer inquiries at any time throughout the day.

• Intelligently route callers
• Collect information
• Simple web-browser interface
• Easily change call flow and prompts
• Online reporting and direct database access
• Easy to navigate DTMF tones or optional speech recognition
• Integrates with PBXs, ACDs, and CRM systems